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Be prepared to use local resources to service mission critical system components, and provide ongoing O&M training to maximize system benefits.

The Regional Transportation Commission (RTC) of Washoe County, Nevada has been using transit ITS to improve its operations since 2003. The agency has learned many lessons that have helped it more…
Content type
Date Posted
01/02/2013

Do not expect to see significant operations staff reductions due to implementing ITS technologies, but do expect service improvements using the same staff levels.

The Regional Transportation Commission (RTC) of Washoe County, Nevada has been using transit ITS to improve its operations since 2003. The agency has learned many lessons that have helped it more…
Content type
Date Posted
01/02/2013

Expect agency's information technology (IT) operations and maintenance budget to increase in order to train qualified IT staff to maintain a new suite of hardware and software.

Lessons learned from the Regional Transportation Commission (RTC) of Washoe County's experience with operations of its transit ITS information technology (IT) assets offer the following the following…
Content type
Date Posted
01/02/2013

Weigh in the advantages of procuring new information technology (IT) assets, and maintain an asset management system that details new IT inventory.

A comprehensive transit ITS deployment involves procurement of significant amount of information technology (IT) assets. Lessons learned from the Regional Transportation Commission (RTC) of Washoe…
Content type
Date Posted
01/31/2012

To avoid surprises after implementation of a comprehensive transit ITS program, perform a detailed analysis of costs for operations and maintenance during the project planning phase.

A comprehensive transit ITS deployment must include a detailed analysis of operations and maintenance costs. Lessons learned from the Regional Transportation Commission (RTC) of Washoe County’s…
Content type
Date Posted
01/18/2012

Prepare agency staff for implementation of new ITS technologies and involve maintenance and information technology (IT) staff in the installation process.

The Regional Transportation Commission (RTC) of Washoe County, Nevada involved the agency staff in its comprehensive ITS implementation process, which began with the selection of a contractor and…
Content type
Date Posted
01/09/2012

Develop requirements using widely accepted standards, preferably the open source compatible ones if available, and review those requirements immediately before requesting proposals from contractors.

Agencies must endeavor to develop system requirements with input from various functional staff groups, who will use the system. The relevant lessons learned from the Regional Transportation…
Content type
Date Posted
12/22/2011

Designate the agency project manager as the single point of contact with the contractor and evaluate track record of contractor’s project management.

Agencies will benefit from designating the project manager as the single point of contact with contractor. Agencies must also evaluate contractor’s track record in successful project management. In…
Content type
Date Posted
12/22/2011

To avoid project implementation delays and unanticipated costs, perform a thorough review of the existing technologies during the planning phase of a comprehensive transit ITS deployment.

Agencies shall benefit from conducting a thorough review of its existing ITS technologies during the planning phase. In this regard, the lessons learned from the Regional Transportation Commission (…
Content type
Date Posted
12/21/2011

Ensure that the management responsible for transit ITS planning is knowledgeable on agency’s labor contracts and how labor contracts affect effective utilization of ITS tools.

An agency’s human resources are key to the successful deployment and operations of an ITS program. The effective utilization of ITS tools is dependent on an agencies labor laws. The lessons learned…
Content type
Date Posted
12/21/2011

Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.

Champions, who facilitate ITS deployment decision making at an agency in a formal or informal capacity, play a crucial role in the successful deployment of a comprehensive transit ITS program. The…
Content type
Date Posted
12/20/2011

Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.

Champions, who facilitate ITS deployment decision making at an agency in a formal or informal capacity, play a crucial role in the successful deployment of a comprehensive transit ITS program. The…
Content type
Date Posted
12/20/2011

Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.

Champions, who facilitate ITS deployment decision making at an agency in a formal or informal capacity, play a crucial role in the successful deployment of a comprehensive transit ITS program. The…
Content type
Date Posted
12/20/2011

For a comprehensive transit ITS deployment program, select an agency project manager with skills in planning, information technology, and communications.

RTC’s transit ITS has presented the agency with several obstacles and opportunities. As the system has been procured, deployed and operated, RTC learned many lessons and adjusted its approach to…
Content type
Date Posted
11/18/2011

Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success.

Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success. Project evaluators reported on the Regional…
Content type
Date Posted
11/08/2011

In deploying a comprehensive transit ITS program, develop strategies and requirements for planning, procurement, implementation, and ongoing operations.

During the planning, procurement, implementation, and operations phases of its transit ITS program, the Regional Transportation Commission (RTC) of Washoe County, Nevada gathered considerable…
Content type
Date Posted
11/08/2011

Estimated reduction of 9.37 million personal vehicle miles traveled and 4,252 metric tons of CO2 from increased transit ridership in Reno, Nevada.

MethodologyThe RTC looked at data points over a six year period, from FY2002 to FY2008 in order to evaluate how the ITS technologies may have affected ridership and uses of the systems by customers,…
Content type
Date Posted
07/02/2011

Overtime hours for drivers reduced and no staff increase necessary to handle over 10 percent increase in transit ridership over six years.

Methodology The RTC looked at data points over a six year period, from FY2002 to FY2008 in order to evaluate how the ITS technologies may have affected ridership and uses of the systems by customers…
Content type
Date Posted
07/02/2011

Forty-five percent reduction in complaints by paratransit riders, 50 percent less missed trips due to mechanical problems, and a new trip planning tool for fixed-route riders introduced as part of ITS deployment in Reno.

Methodology The RTC looked at data points over a six year period, from FY2002 to FY2008 in order to evaluate how the ITS technologies may have affected ridership and uses of the systems by customers…
Content type
Date Posted
07/02/2011

Automatic vehicle location (AVL) on Reno buses leads to nearly four percent increase in on-time performance for paratransit services and more comprehensive schedule adherence data to create more accurate schedules.

MethodologyThe RTC looked at data points over a six year period, from FY2002 to FY2008 in order to evaluate how the ITS technologies may have affected ridership and uses of the systems by customers,…
Content type
Date Posted
07/02/2011

I-70 Corridor ITS Study identifies system costs for several technology applications.

The purpose of the I-70 Corridor Intelligent Transportation Systems (ITS) and Technology Applications Study was to evaluate and plan for innovative technologies that could enhance the safety and…
Content type
Made Public Date
07/12/2013