Customer Satisfaction (205 unique benefit summaries found)

Drivers are more accepting of on-road dynamic messages/warnings than in-vehicle message/warnings.(09/18/2019)

Telematics technology provides many benefits to trucking fleets.(08/26/2019)

Almost 90 percent of automated shuttle bus riders surveyed in a small-scale field study in Berlin indicated they were not at all worried or only slightly worried about their own sense of safety while riding in an automated shuttle.(07/31/2019)

Sixty-three (63) percent of city officials surveyed agreed that autonomous vehicles can improve the quality of life in U.S. cities.(05/24/2019)

Autonomous Shuttle Bus piloted in Minnesota is well-received by the public following successful demonstration of navigating in wintry conditions.(06/27/2018)

Between 9 and 10 percent of survey respondents reported giving up a vehicle after joining ride-hailing.(April 2018)

Partnering with Uber and Lyft reduced per-trip costs on MBTA's "The RIDE" paratransit program by over 80 percent.(9/26/17)

In a pilot test, collision avoidance warning systems contributed to a large reduction in near-miss events, though bus driver acceptance was mixed.(05/19/2017)

More than half of the respondents to a Texas-wide survey indicated $0 willingness-to-pay for self-driving technology (Level 3 or Level 4); however, comparatively fewer (only around 38 percent) indicated $0 willingness-to-pay to add connectivity.(March 2017)

Sixty-seven (67) percent of truck drivers reported that receiving real-time parking information via onboard computer applications significantly improved their ability to find parking.(January 2017)

Arrival notification system reduces passenger wait time for paratransit services by 15 to 20 minutes.(January 2017)

A nationwide traveler survey finds that blind-spot monitoring and emergency automatic braking are the two most appealing automated vehicle technologies.(11/01/2016)

UbiGo, a mobility-as-a-service application in Gothenburg, Sweden improved attitudes towards multi-modal options and decreased use of private cars by 50 percent among pilot participants.(10/11/2016)

Real-time digital transit information displays at trip planning decision points contributed to a five percent decrease in drive-alone commuters.(04/20/2016)

A prototype intelligent pedestrian traffic signal system tested at an intersection in Alcalá de Henares, Spain reduced serious pedestrian-vehicle conflicts by 20 percent.(02/01/2016)

A prototype intelligent pedestrian traffic signal system tested at an intersection in Valladolid, Spain successfully reduced pedestrian wait times, resulting in a 23 percent reduction of pedestrian crowding at crosswalks.(02/01/2016)

Bus rapid transit concepts deployed in New York City attracted new riders accounting for 18 percent of ridership; 61 percent of these riders were attracted to the improved features of the new service.(01/11/2016)

Use of a Weather Responsive Traveler Information System in Michigan results in statewide decrease of user delay costs (UDC) of between 25 and 67 percent during National Weather Service Advisories and Warnings.(01/01/2016)

Comparison of ridesharing and public transit trip times finds ridesharing trips travel the same distance, on average, 10 minutes faster and 66 percent of trips would be twice as long by transit versus ridesharing.(November 3, 2015)

Between 80 and 87 percent of users of the South Dakota Regional Traveler Information System for WRTM found the information valuable.(11/01/2015)

Survey of HOT lane toll transponder holders found deployment of HOT lanes did not change carpooling habits of 66 percent of respondents; 65 percent of respondents who drove alone continued to do so.(08/31/2015)

Sixty-six percent of drivers changed their route following information provided by Iowa 511 system.(July 2015)

Volunteer drivers equipped with CV technologies saw immediate value in queue warning applications.(06/19/2015)

23 percent of pedestrians reported that a crosswalk transit vehicle turn warning system helped them avoid a collision with a bus.(May 2015)

In Smart Zone work zones, 71 percent of local resident survey respondents found variable speed limit signs useful.(January 28, 2015)

Mobile LiDAR infrastructure inventory survey techniques are preferred by state DOTs where data quality and completeness are top priority.(2014)

Following a small-scale launch of a real-time transit information systen in Tampa, 64 percent of users reported spending less time waiting at the bus stop.(July 2014)

HOT lane conversion improved travel times during peak periods and influenced 49 percent of new I-85 Xpress bus riders to start using transit.(03/21/2014)

Most professional truck drivers interviewed in Ohio and California expressed favorable views of on-board connected vehicle safety applications installed on Class 8 commercial vehicles.(01/31/2014)

Large trucks with blind spot warning systems have approximately 50 percent fewer safety-critical events.(January 2014)

Expanding permanent DMS operations to include information on I-70 work zones has a benefit-to-cost ratio of 6.9:1.(December 2013)

Respondents surveyed after two winter storms reported 83 and 95 percent satisfaction respectively per storm with UDOT's mobile traffic app and road weather reporting system.(10/13/2013)

Approximately 73 percent of commercial vehicle drivers and 62 percent of carriers trust the accuracy of in-vehicle navigation systems.(4/1/2013)

Bluetooth readers used to provide non-route specific travel time information on DMS were found useful by 76 percent of travelers surveyed.(04/01/2013)

Driver Assist System improves bus operations, with bus speeds increasing by 3.5 miles per hour.(March 2013)

A mileage-based user fee study in Minnesota generated nearly $38,000 in simulated revenue over six months.(02/01/2013)

84 percent of survey respondents found traveler information provided by WSDOT useful, with 95 percent saying it should continue to collect and distribute travel congestion information.(January 2013)

Deployment of special event signal timing plans has reduced queuing onto travel lanes of I-75 before events and reduced time for traffic to disperse after events to 90 minutes from 3 to 4 hours.(2013)

Approximately 80 percent of drivers in a large-scale field operational test felt that blind spot information systems increased safety.(11/21/2012)

Almost 80 percent of drivers in a large-scale field operational test felt that adaptive cruise control increased driver comfort and safety.(11/21/2012)

70 percent of drivers in a large-scale field operational test felt that forward collision warning systems increased safety.(11/21/2012)

Drivers surveyed on Speed Limiter and Cruise Control systems in a large-scale field operational test reported 46 and 80 percent, respectively, that the systems will improve safety.(11/21/2012)

Drivers in a large-scale field operational test found Lane Departure Warning systems were more useful during night driving.(11/21/2012)

Approximately 75 percent of drivers in a large-scale field operational test felt that curve speed warning systems increased safety.(11/21/2012)

Results from a driver survey in a large-scale field operational test found the Built-in navigation systems received more positive ratings than mobile devices.(11/21/2012)

Impairment Warning systems received highly positive ratings in terms of acceptance, satisfaction, and usefulness in a driver survey conducted in a large-scale field operational test.(11/21/2012)

When link travel times posted on DMS are twice as long as typical travel times, drivers begin to favor alternate routes.(09/27/2012)

91 percent of volunteer drivers that tested V2V communications safety features indicated they would like to have these technologies on their personal vehicle.(05/21/2012)

Introduction of delivery fleet tracking system results in fuel savings of $4,815 across the five-truck fleet during a month long pilot program.(March/April 2012)

Ninety-four percent of travelers took the action indicated by the DMSs in rural Missouri and drivers were very satisfied by the accuracy of the information provided.(December 2011)

Drivers recommend use of Integrated Vehicle-Based Safety Systems, but price remains a factor. (June 2011)

In Michigan, 108 volunteers who drove 16 vehicles equipped with crash warning systems indicated the blind-spot detection component of the lane-change/merge crash warning system was the most useful and satisfying aspect of the integrated system. (June 2011)

Audible "slow traffic ahead" alerts can improve drivers' situational awareness and increase safety on freeways.(June 2011)

A survey of travelers who used a multi-modal trip-planning website found that 40 percent of them decided to try at least one transit service that they do not normally use.(May 2011 )

The Chicago Transit Authority (CTA) achieved a 92 percent accuracy rate for real-time bus arrival prediction, building from AVL/CAD technology to include GPS.(May 2011)

During the planned expansion of the I-15 HOT lanes in San Diego a survey of facility users found that 71 percent considered the extension fair with few differences based on ethnicity or income.(February 2011)

Customers increased travel speeds by 180 to 220 percent during peak times on Miami-Dade I-95 HOT lanes with significant improvements in travel time reliability.(January 21, 2011)

Conversion of HOV to HOT lanes decreases express bus travel time from 25 to 8 minutes, increases bus speeds from 18 to 55 mph, and increases reliability and ridership.(January 2011)

Thirty percent of commuters would like to see an expansion of the Automated Parking Information System (APIS) that provides heavy-rail commuters with station parking availability information at en-route roadside locations.(December 2010)

Joint deployment of scheduling software and Automatic Vehicle Location/Mobile Data Terminals (AVL/MDT) increased ridership and quality of service for two rural transit providers.(December 2010)

A survey of US and foreign Adaptive Traffic Control Systems (ATCS) users reported that 71 percent thought ATCS outperformed conventional traffic signal systems.(2010)

ICM improves center-to-center communications, traveler information, and traffic management(October 2010)

A Variable Speed Limit (VSL) system on the I-270/I-255 loop around St. Louis reduced the crash rate by 4.5 to 8 percent, due to more homogenous traffic speed in congested areas and slower traffic speed upstream.(October 2010)

Forty-five percent reduction in complaints by paratransit riders, 50 percent less missed trips due to mechanical problems, and a new trip planning tool for fixed-route riders introduced as part of ITS deployment in Reno.(May 2010)

In the Puget Sound region, 46 percent of traveler information seekers surveyed benefited from an in-vehicle device that provided freeway traffic information.(April 2010)

An Arterial Service Patrol deployed during the re-construction of I-64 in St. Louis had a benefit-cost ratio of 8.3:1, lowered secondary crashes by 183 per year, and reduced annual congestion costs by $1,034,000.(December, 2009)

Cameras on buses and in facilites improve rider and driver sense of security and reduce insurance claims paid to passengers, while scheduling software saved $1 million in labor costs.(December 16, 2009)

Two thirds of bus tracking website users said they used transit more frequently because of the availability of real-time information.(December 2009)

Changeable Message Signs in the Bay Area that displayed highway and transit trip times and departure times for the next train influenced 1.6 percent of motorists to switch to transit when the time savings was less than 15 minutes, and 7.9 percent of motorists to switch to transit when the time savings was greater than 20 minutes.(September 2009)

In rural Pennsylvania, demand-response service vehicles experienced a nine percent increase in overall on-time performance and over five percent decrease in non-revenue miles traveled.(08/31/2009)

Simulated Rural Highway Driver Warning Systems (RHDWS) showed a potential reduction of critical events by 21 percent, a decrease of 71 percent for runoff-road crashes, and contributed to smoother driving on the curvy highway.(May 2009)

Ninety-four percent (94 percent) of motor carrier companies surveyed say that electronic credentialing is more convenient, 80 percent saw savings in staff labor time, and 58 percent achieved costs savings over manual methods.(03/02/2009)

Nearly all respondents (98 percent) to a nationwide motor carrier survey reported that CVISN electronic screening improved shipping times and reduced turnaround time delays.(03/02/2009)

An animal detection system with the warning lights activated resulted in 1.52 mi/h lower vehicle speeds (compared to warning lights off) for passenger cars and pick-ups.(March 2009)

Michigan DOT Freeway Courtesy Patrol evaluation estimates benefit cost ratio of 15:1 and substantial savings in traffic delays and harmful emissions.(February 2009)

By using an In-Vehicle Data Recorder (IVDR) to enable PAYDAYS car insurance, drivers can save up to 60 percent on their car insurance premiums.(January 2009)

Insurance company uses data from widely used On-Board Monitoring System (OBMS) to provide customers with insurance premium discounts of 5 to 54 percent.(January 2009)

In Little Rock Arkansas, 82 percent of the drivers surveyed agreed that the Automated Work Zone Information System improved their ability to react to slow or stopped traffic.(October 2008)

A majority (76 percent) of drivers with Adaptive Cruise Control said that if they purchased their same vehicle again, they would get the same technology again.(September 2008)

In Minneapolis, converting HOV to HOT lanes with dynamic pricing increased peak period throughput by 9 to 33 percent.(August 2008)

Transit users and individual operators enjoy most of the benefits of smart cards, while individual transit operators and multiple agencies bear the majority of the deployment costs.(August, 2008)

Survey data indicate the most popular reason commuters use smart parking is that a parking spot will be available when they need it.(June 2008)

Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.(2008)

The Bay Area Rapid Transit (BART) smart parking system field test increased BART trips and resulted in an average of 9.7 fewer vehicle miles traveled and decreased the average commute time by 2.6 minutes.(1 August 2007)

A multi-jurisdictional emergency response crew in the Phoenix metropolitan area provides services to six cities with a benefit-cost ratio of 6.4:1.(August 2007)

In 2006, improvements to Florida's SMART SunGuide Website increased hits to 16,778,000 from 115,000 hits recorded in 2005.(January 2007)

Approximately 80 percent of the truck drivers surveyed indicated that collision warning systems made them more vigilant, helped them maintain a safer following distance, and increased their reaction time and awareness.(1/5/2007)

At the Baltimore/Washington International (BWI) airport, 81 percent of surveyed travelers agreed that the advanced parking management system made parking easier compared to other airports.(January 2007)

Comprehensive proposed transit ITS implementation proposes numerous operational efficiency and customer satisfaction benefits.(24 August 2006)

In Atlanta, satisfaction with motorist assistance patrols ranged from 93 to greater than 95 percent in two separate surveys of drivers who were already aware of the service.(August 2006)

In Monroe County, New York, the closed-circuit television (CCTV) camera provided traffic operators the availability of visual information so they can examine real time incident conditions and provide a higher and more responsive quality of service to the traveling public.(August 2006)

In Kentucky, 94 percent of travelers surveyed said they were satisfied with the information provided by 511 Tourism Service operators. (May 2006)

Transit operators and dispatchers for the South Lake Tahoe Coordinated Transit System (CTS) are generally satisfied with the new system deployed and feel that it can provide good capabilities for future service expansion.(4/14/2006)

In Idaho, 80 percent of motorist surveyed who used Road-Weather Integrated Data System information as a traveler information resource indicated that the information they received made them better prepared for adverse weather.(2/2/2006)

Survey responses from key professionals in five states indicate the following ITS technologies have the highest potential to benefit emergency transportation operations: interoperable radio communications, dynamic message signs, GPS and geographical information systems, closed circuit television roadway surveillance, and Enhanced 911.(22-26 January 2006)

In Minneapolis, Minnesota, survey data collected prior to the deployment of MnPASS Express Lanes (HOT lanes) on I-394 examined travelers' willingness-to-pay to avoid congestion. (22-26 January 2006)

Two surveys asked motor carriers what the motivation was for safety technology installation. A clear majority of the respondents indicated that crash reduction (68%) and lower insurance rates (52%) were key benefits.(22-26 January 2006)

Survey data collected from an organization of approximately 500 businesses in London indicated that 69 percent of respondents felt that congestion charging had no impact on their business, 22 percent reported positive impacts on their business, and 9 percent reported an overall negative impact.(January 2006)

An evaluation of the Arizona 511 telephone traveler information system found that more than 70 percent of users surveyed were satisfied with the enhanced content provided.(30 September 2005)

Customer satisfaction with 511 ranged from 68 to 92 percent in four deployments studied. (September 2005)

In Virginia, ADMS stakeholders (i.e., VDOT administrators, planners, and researchers) were pleased with the ability of the system to provide a variety of data, but wanted more information on traffic counts, turning movements, and work zones, as well as broader coverage.(August 2005)

Dynamic outreach efforts in a construction workzone in Southern California reduce traffic volume by 20 percent and peak hour delay by 50 percent.(31 July 2005)

In the Acadia National Park, users are well served with tourism oriented traveler information systems. Of those who had used the services, 87 percent said they found it "valuable" or "very valuable."(7/1/2005)

Stakeholders and users of the Branson TRIP (Travel and Recreation Information Program) traveler information system, found the information to be useful when the system was fully functional. Between 50 and 65 percent of respondents indicated that the information provided by the system saved them travel time.(7/1/2005)

Customers were highly satisfied with the Virginia 511 website for traffic related information (e.g., 63 percent for the Travel Conditions page). Satisfaction levels were somewhat lower for the other types of information (e.g., 43 percent for Tourism and Attractions pages).(7/1/2005)

During the 2002 Winter Olympic Games, usage of the CommuterLink traveler information system spiked dramatically, resulting in a 650 percent increase in daily hits to the website.(7/1/2005)

In California, public support for variable tolling on SR91 was initially low, but after 18 months of operations; nearly 75 percent of the commuting public expressed approval of virtually all aspects of the Express Lanes program.(June 2005)

In Houston, a survey of motorists found that 85 percent of respondents changed their route after viewing real-time travel time information on freeway dynamic message signs.(May 2005)

In the Washington, D.C. region, SmarTrip cards used to pay both parking fees and subway fares were considered easy to use and were rated high for usefulness.(25 March 2005)

In North Carolina, a survey of motorists who experienced a smart work zone information system on I-95 found that 85 percent of respondents changed routes at least once in response to the delay and alternate route information posted.(9-13 January 2005)

Deployment experiences document the importance of traveler information and list top sources of traveler information.(2005)

In Los Angeles, a survey of motorists who experienced an automated work zone information system found that 78 percent of respondents changed their route based on the information provided.(2005)

In Central Florida, focus group participants involved in a smart card study using a single card for multiple payment applications indicated that the card provided convenience and improved their transportation experience.(8/1/2004)

Controlled motorways offer improved travel time reliability and less stress for drivers, but in some cases costs can outweigh benefits.(November 2004)

Survey data collected from tractor trailer drivers with one to three years of experience driving with intelligent vehicle safety systems (IVSS) indicate that IVSS lowers their perceived workload by 14 to 21 percent over a range of driving conditions.(28 October 2004)

The Illinois DOT staff reported a high level of satisfaction with the automated traffic control system deployed during the reconstruction of Interstate 55.(October 2004)

In North Carolina, a survey of local residents near the Smart Work Zone systems found that over 95 percent of motorists surveyed would support use of these systems in the future.(September 2004)

In Salt Lake City, Utah, a transit Connection Protection system yielded a small, but not statistically significant, increase in the number of travelers satisfied with their travel experience; 87 percent compared to 85 percent.(5/12/2004)

In a mountainous area of Spokane, Washington, 94 percent of travelers surveyed indicated that a road weather information website made them better prepared to travel; 56 percent agreed the information helped them avoid travel delays.(8 January 2004)

In a mountainous region of Spokane, Washington, about one-third of CVOs interviewed would consider changing routes based on the information provided on a road weather information website and highway advisory radio system; however, few could identify viable alternate routes. (8 January 2004)

In Virginia, an evaluation of 511 services indicated 90 percent of callers found the service useful, and nearly half adjusted their travel plans based on the information provided.(January 2004)

Final Evaluation Report for the Greater Yellowstone Regional Traveler and Weather Information System (GYRTWIS)(12/30/2003)

Surveys found that riders on Vancouver's 98 B-line Bus Rapid Transit (BRT) service, which implemented transit signal priority to improve schedule reliability, rated the service highly with regard to on-time performance and service reliability (an average of 8 points on a 10 point scale).(29 September 2003)

A survey of bus riders within Acadia National Park in Maine found that 44 percent who experienced real-time parking information agreed the information helped them decide to ride the bus.(June 2003)

In Southeast Pennsylvania, survey results indicated that users of the SmarTraveler website were more likely to use the service again compared to users of the SmarTraveler telephone service.(19-22 May 2003)

A survey of motorists in Copenhagen, Denmark, found that 80 percent of respondents were satisfied with variable speed limits and the traveler information posted on dynamic message signs.(8 April 2003)

Final Report of the FORETELL Consortium Operational Test: Weather Information for Surface Transportation(April 2003)

During the 2002 Winter Olympic Games in Salt Lake City, Utah, a survey about the CommuterLink Web site showed that 98 percent of visitors and 97 percent of residents who used the Web site said it worked well for them(April 2003)

Implementation of Real-time Customer Information System leads to better customer service; fewer customer inquires; and better access for persons with disabilities.(March 2003)

Implementation of a two-way radio network with paratransit scheduling software provides better customer service, better scheduling, and more efficient staffing.(March 2003)

Implementation of paratransit software with Automatic Vehicle Location/Mobile Data Terminal (AVT/MDT) technologies leads to increase in trip productivity; reduction in administrative staff; and greater overall confidence in the transportation system.(March 2003)

Value pricing has been shown to increase revenue, reduce congestion by maximizing lane capacity and reduce travel time of highway transportation.(27 February 2003)

Seventy (70) percent of survey respondents in Great Britain thought that automated speed and red-light enforcement cameras were a useful way to reduce accidents and save lives. ( 11 February 2003)

A survey of visitors to the Acadia National Park in Maine found that 74 percent of respondents who saw parking availability information agreed these technologies made it easier to get around.(February 2003)

A survey of visitors to the Acadia National Park in Maine found that 80 percent of bus passengers who used electronic departure signs and 44 percent of bus passengers who experienced real time parking information reported it helped them decide to ride a bus. (February 2003)

A survey of visitors to the Acadia National Park in Maine found that 90 percent of respondents who used the real-time bus departure signs and 84 percent of respondents who experienced the automated on-board next-stop message announcements agreed these technologies made it easier to get around.(February 2003)

Arrival predictions make customers think transit service has improved. Perceived wait times in London dropped from 11.9 to 8.6 minutes due to the Countdown System.(2003)

Manufacturers, carriers, and airports that used a Web-based air cargo security and logistics tracking system felt it was easy to use, and were very satisfied with the system's performance with respect to business functions.(December 2002)

In Los Angeles, California, the installation of a "second train coming" warning system at a light rail transit grade crossing reduced risky behavior of pedestrians and surveyed pedestrians felt that safety was improved.(November 2002)

TMC staff in Pittsburgh, Pennsylvania found real-time traffic information useful and noted that it improved coverage for incident management.(5 September 2002)

In Minneapolis-St.Paul, an evaluation of the effectiveness of ramp meters on four test corridors showed that the number of commuters who supported a complete ramp meter shutdown declined significantly from 21 percent in 2000 to about 14 percent in 2001.(10 May 2002)

Evaluation of Variable Message Signs in Wisconsin: Driver Survey(May 2002)

Most truck drivers who participated in an evaluation of CVISN technology felt that electronic screening saved them time but lacked a set of standards governing inspection selection; motor carriers were concerned with the cost-effectiveness of the technology.(March 2002)

CVO inspectors participating in CVISN focus groups felt that CVISN technology saved time, and improved the speed and accuracy of data reporting. (March 2002)

In Washington State, 80 percent of winter maintenance personnel that used the statewide road/weather information website said the National Weather Service warnings, satellite and radar images, and weather maps were useful.(March 2002)

In Chicago, A CTA survey of smartcard users found that features related to convenience, rail use, and speed were most liked by program participants; 21 percent rated convenience over the magnetic stripe card as their single favorite feature of the system. The most desired features were the multi-use functions and ability to recharge the smartcard via the Internet and credit card.(13-17 January 2002.)

In Texas, police who used remote camera/radar systems to enforce work zone speed limits noted improved safety to officers, but expressed some concern over effectiveness in identifying speeding vehicles.(13-17 January 2002)

In Helsinki, Finland a transit signal priority system improved on-time arrival by 22 to 58 percent and real-time passenger information displays were regarded as useful by 66 to 95 percent of passengers.(13-17 January 2002.)

Integrated transit ITS technologies for a flexible-route transit service reduced the amount of time required to arrange passenger pick-up or drop-off off the fixed route from two days to two hours.(1/5/2002)

A before-and-after study found that transit patrons experienced a smoother and more comfortable ride when a transit signal priority system was implemented in Seattle, Washington. (January 2002)

Ninety-seven (97) percent of the motoring public found that predicted travel time information was useful when posted at a work zone on I-75 near Dayton, Ohio. (January 2002)

In the United States, approximately 60 to 80 percent of survey respondents approve of automated enforcement systems at traffic signals. (13 August 2001)

Georgia’s Call Box Project: Evaluation and Future Deployment Recommendations(4-7 June 2001)

Most drivers believed that traffic conditions worsened when the Minneapolis-St. Paul ramp metering system was shut down and 80 percent supported reactivation.(February 2001)

Arterial information allows travelers to make more informed decisions.(December 2000)

In 2000, a survey of Maryland motor carriers indicated that electronic data interchange and Internet technologies were valued more by carriers with large fleets (25 or more vehicles) that conduct business with state agencies.(14 November 2000)

In 2000, a survey of Maryland motor carriers asked them if electronic screening at mainline speeds would decrease unsafe and illegal carriers; approximately 32 percent agreed, 25 percent disagreed, and 42 percent were neutral; 24 percent were willing to participate despite the possibility of incurring more costs.(14 November 2000)

FleetForward Evaluation, Final Report.(October 2000)

A survey conducted in 10 U.S. cities indicated that 76 to 80 percent of drivers strongly favor automated red light enforcement systems.(6-10 August 2000)

In Denver, 80 percent of RTD dispatchers felt that the GPS functions of the transit AVL system were "easy" or "very easy" to use and approximately half of bus drivers and street supervisors felt likewise.(August 2000)

Impacts of Transit Fare Policy Initiatives Under an Automated Fare System(Summer 2000)

In Arizona and Missouri a survey of tourists found that those who used advanced traveler information systems believed the information they received save them time.(30 June 2000)

Users of the Advanced Traveler Information System in Seattle, Washington were satisfied with the information on freeway and transit conditions provided via Web sites and a Traffic TV service.(30 May 2000)

An evaluation of traffic information used by travelers in the Detroit area, in 2000, found that most drivers perceived commercial radio as "more reliable" than television or dynamic message sign information. (May 2000)

A survey of travelers indicated that 20 percent of motorists traveling on two bridges in Lee County, Florida adjusted their departure times in response to an electronic payment value pricing program that gave motorists a 50 percent discount on bridge tolls during off peak periods.(1-4 May 2000)

In Greenwood, Nebraska a survey of travelers indicated that 29 percent of drivers who remembered DMS messages at a work zone on I-80 thought the alternate route information provided was not useful; 23 percent thought the caution messages were not useful.(May 2000)

In San Antonio, Texas, 60 percent of drivers of transit vehicles equipped with in-vehicle navigation devices reported that they saved time and felt safer.(May 2000)

In San Antonio, Texas, focus group participants felt that DMS were a reliable source of traffic information.(May 2000)

In San Antonio, Texas, usage of a traveler information Web site increased at a rate of 19 percent per year and spiked during severe weather events.(May 2000)

Based on the survey results only 9 percent of households were aware of TravInfo, and less than 1 percent of the Bay area commuters who used traveler information used TravInfo.(25 April 2000)

In Phoenix, Arizona, an evaluation of traveler information provided on cable television found that 29 percent of surveyed respondents thought the traffic channel was useful.(April 2000)

In Phoenix, Arizona, an evaluation of website traveler information found that 16 percent of surveyed respondents thought the web site information was useful.(April 2000)

More than 76 percent of drivers on an interstate route in northern California indicated that messages displayed by an advanced curve warning system were useful.(April 2000)

Deploying advanced technologies and an integrated corridor management approach decreased congestion and improved traffic flow within an 8-mile corridor south of Twin Cities, Minneapolis encouraging 58% of motorists surveyed to use arterial streets for short trips rather than Interstate-494.(April 2000)

Features of Traffic and Transit Internet Sites(February 2000)

In Ames, Iowa, a survey of area residents indicated that 78 percent preferred an automated horn warning system that reduce the area impacted by excessive noise from 171 acres to less than 6 acres. (2000)

A survey of drivers in Glasgow, Scotland, found that 40 percent changed route due to DMS recommendations.(January 2000)

A survey of drivers in Glasgow, Scotland, found that 59 percent of respondents thought that ramp metering was very helpful or fairly helpful.(January 2000)

A small-scale study of truck drivers who experienced a dynamic truck down hill speed warning system in Colorado indicated that most drivers thought it was helpful.(15 December 1999)

In Cologne, Germany, a survey of travelers indicated that workers and commuters traveling a distance of 40 km or more were willing to pay the most for traveler information services, shoppers and commuters traveling a distance of 5 to 10 km were willing to pay the least.(8-12 November 1999)

In Torino, Italy, an automated speed control system designed to optimize travel speeds between green lights was judged as good or very good by 55 percent of drivers surveyed.(8-12 November 1999)

In Michigan, a survey of test drivers indicated that participants preferred using "adaptive cruise control" over "conventional cruise control" or "manual control" in terms of comfort, convenience, and enjoyment; however, with respect to safety, drivers preferred "manual control."(October 1999)

In Sweden, test drivers of a prototype system indicated that the intelligent speed adaptation feature was well received.(August 1999)

In-vehicle computer visioning technology designed to detect and warn truck drivers of lane departure and driver drowsiness reduced fuel consumption by 15 percent, increased safety, and provided drivers with more comfortable working conditions.(20 July 1999)

More than 99 percent of surveyed users said they benefited from information provided by an advanced transportation management system and traveler information system serving northern Kentucky and Cincinnati. (June 1999)

In 1999, a study in Seattle, Washington indicated that participants who used traveler information devices including wrist watches, in-vehicle components, and portable computers found the information was useful for making travel decisions.(5 January 1999)

A 1998 survey of transit riders in Ann Arbor, Michigan found that police presence and increased lighting had the greatest influence on riders' perception of personal security; emergency phones and video surveillance systems had little influence.(1999)

In the south Swedish town of Eslov, most drivers participating in a field operational test reported that they preferred adaptive speed control to physical speed countermeasures such as humps, chicanes and mini-roundabouts.(12-16 October 1998)

In San Francisco, the TravInfo telephone service had a high level of customer satisfaction with the two highest ranking aspects of TravInfo being convenience (average score = 4.2) and ease of comprehension (average score = 4.3) on a scale of one to five, with five being very satisfied.(12-16 October 1998)

A survey of travelers in the Washington, DC region indicated that 86 percent favored the use of video technology to enforce aggressive driving laws.(11 September 1998)

The Japanese Vehicle Information and Communication System (VICS) began operations in Spring 1994 and according to the results of several road tests, the amount of time saved with the dynamic route guidance system in VICS was approximately 15 percent.(January 1998)

In Puget Sound, Washington, a survey of drivers equipped with in-vehicle emergency communications found that 95 percent of respondents felt "more secure" with Mayday voice communications, and 70 percent felt "more secure" with data communications.(September 1997)

In Minneapolis, a traffic incident information pager service was used daily by 65 percent of participants, and at least once-per-week by 88 percent of participants; users decided to changed travel routes in 42 percent of the situations.(10 June 1997)

A survey of drivers in Oakland County, Michigan revealed that 72 percent believe that they are better off after deployment of adaptive signal control. (May 1997)

In the Minneapolis/St. Paul, a motorist survey found 61% of drivers who experienced a portable traffic management system at a work zone felt more informed about traffic conditions than at other work zones.(May 1997)

In San Jose, California, a paratransit driver commented that she was satisfied with a new AVL/CAD scheduling and routing system, and said it was useful for settling disputes concerning on-time performance .(March/April 1997)

Driver confidence in traveler information improved after implementation of the TransGuide freeway management system in San Antonio, Texas.(12-16 January 1997)

A series of interviews with commercial vehicle operators across the U.S. indicated that truck and motorcoach drivers are in strong agreement in favor of some ITS applications, but have mixed opinions about other applications. (1997)

In Virginia, the deployment of a freeway service patrols was positively received by the public; Virginia DOT received hundreds of “thank you” letters.(1997)

In Minnesota, a survey of travelers indicated that Smart Work Zone warning signs were accurate, useful, and gave travelers the information they needed.(January 1997)

A TravTek evaluation found that the availability of navigational information may help reduce travel stress for drivers in unfamiliar areas; 38 percent of rental car users and 63 percent of local drivers found the device helpful for finding specific destinations in unfamiliar territory.(March 1996)

In Finland, road weather information posted on dynamic message signs was well perceived and remembered by surveyed drivers; 90 percent deemed variable speed limit signs useful.(December 1995)

In 1995, analysis of the TravLink test in the Minneapolis area found that slightly more than one access per participant per week.(November 1995)

Analysis of the Los Angeles Smart Traveler project that deployed a small number of information kiosks found that the number of daily accesses to the system ranged from 20 to 100 in a 20-hour day.(22-28 January 1995)

In Europe, ITS studies found customer satisfaction with traveler information delivered via portable electronic devices, public access terminals, Internet web sites, and in-vehicle navigation devices ranged from 50 to 95 percent. (1994-1998)