Address noise and disruptions to TMCs through effective anticipation and planning.

Eight states' experience with noise and disruptions to TMCs.

Atlanta,Georgia,United States; Boston,Massachusetts,United States; Detroit,Michigan,United States; Houston,Texas,United States; Long Island,New York,United States; Milwaukee,Wisconsin,United States; Phoenix,Arizona,United States; Toronto,Ontario,Canada

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Lesson Learned

Design factors that influence long-term control center operations and maintenance are very important. This lesson recommends addressing noise and disruptions to TMCs through effective anticipation and planning.
  • Realize that noise and distractions can be a serious concern. Allow operators to choose between headsets and handsets for communication based on the preference and level of noise generated by radios, scanners, and incoming calls from cellular 911 or "DOT." Since tours may disrupt the TMC agency activity, testing teams, and system integrator, consider weighing the benefits of outreach from the tours against the significant interruptions that tours can cause to TMC operations.

In order to address noise and disruptions, operators should have the option of using headsets and handsets to appropriately respond to noise generated by outside sources. Consideration should also be given to accommodating tours that may be more distracting than beneficial. Reducing or eliminating noise and other distractions that hinder operators' ability to perform their duties should allow TMCs to operate more smoothly and efficiently.

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Metropolitan Transportation Management Center Concepts of Operation: A Cross-Cutting Study

Author: Joint Program Office (JPO)

Published By: FHWA and FTA

Source Date: 10/1/1999

EDL Number: 10923

Other Reference Number: FHWA-JPO-99-020 / FTA-TRI-11-99-10

URL: https://rosap.ntl.bts.gov/view/dot/2997

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Lesson Analyst:

Jane Lappin
Volpe National Transportation Systems Center


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United States

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Lesson ID: 2006-00293