In San Jose, California, a paratransit driver commented that she was satisfied with a new AVL/CAD scheduling and routing system, and said it was useful for settling disputes concerning on-time performance .

March/April 1997
San Jose,California,United States

Summary Information

This article described the experience of the paratransit transportation broker Outreach program after implementation of several ITS improvements in San Jose, California. Improvements included a digital geographic database, an Automatic Vehicle Location system on a portion of the vehicles under contract to Outreach, and an automatic scheduling and routing system. Outreach benefited from increased ridership, better on-time performance, and a $500,000 reduction in operating costs during the first year of system operations.


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Reaching Out with ITS

Author: Taylor, Steven T.

Published By: ITS World

Source Date: March/April 1997

Other Reference Number: pages 24-28


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Typical Deployment Locations

Metropolitan Areas


automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD, paratransit, demand-responsive transit

Benefit ID: 2007-00498