Create a strong System Manager role to focus accountability and clarify roles and responsibilities with multiple contractors.

Utah DOT’s experience managing the development and deployment of arterial and freeway management systems.

Salt Lake City,Utah,United States

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Lesson Learned

Create a strong System Manager role to focus accountability and clarify roles and responsibilities with multiple contractors.

Many of the issues identified during this assessment pointed to the need for an expanded System Manager role in this project. As was mentioned previously, there were a number of contracts awarded to yield the deployment of the CommuterLink system. The System Manager supported UDOT staff in the design and day-to-day activity of the project. The System Manager was also assigned Integration activity that was originally assigned to the Systems Integration contract. More could have been done earlier in the deployment process, however, to alleviate some of the issues that arose later:
  • Establish a Configuration Management system. Given that the System Manager contract was competed and awarded prior to the Systems Integration contract, this should have been one of the initial tasks.
  • Establish a more significant role for the Systems Manager contract. With a more significant role, the Systems Manager contract could have been planning and executing Acceptance Testing. This would have provided a more independent assessment of the system performance.
  • Grant responsibility for end-to-end integration of the system to the System Manager. End-to-end integration activity was a challenge given the overlapping nature of the Systems Integration and Construction contracts. The System Manager activity could have provided the necessary bridge between those projects if it were responsible for the end-to-end integration of the system. This would have transformed the “Systems Integration” contract into a software development and deployment activity where the software applications are one of many components to the complete system.
An expanded System Manager role might have avoided some of the uncertainties in roles and responsibilities. It would also have focused accountability for overall system performance within the scope of a single contractor as opposed to the multiple contracts in place.

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Intelligent Transportation Systems at the 2002 Salt Lake City Olympic Games: Traffic Management and Traveler Information Case Study

Author: Mark Nuaimi (Iteris)

Published By: Utah DOT

Source Date: 4/1/2003

EDL Number: 13851

URL: https://rosap.ntl.bts.gov/view/dot/3879

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Lesson Contacts

Lesson Contact(s):

Mark Nuaimi
Iteris, Inc.

Agency Contact(s):

Lawrence Jessie Glazer

Lesson Analyst:

Jane Lappin
Volpe National Transportation Systems Center


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Lesson ID: 2005-00053