The study presented findings from a comprehensive travel and residential survey deployed in seven major U.S. cities on the adoption of, use, and travel behavior impacts of ride-hailing.
Davis, California, United States
Disruptive Transportation: The Adoption, Utilization, and Impacts of Ride-Hailing in the United States
Summary Information
METHODOLOGY
An internet-based survey was deployed in major metropolitan regions in the United States, gathering demographic, travel, and residential choice data. The surveys were comprised of separate sections, including: 1) attitudes towards travel, neighborhoods, technology, and environment; 2) household demographics; 3) current and previous residential decisions; 4) travel behavior including use of shared mobility services; and 5) vehicle ownership and preferences.
Researchers selected seven major metropolitan areas in the United States to survey: Boston, Chicago, Los Angeles, New York, San Francisco/ Bay Area, Seattle, and Washington, DC.
The survey was administered using a targeted email approach to adult respondents (18 and older). A total of 4,094 completed responses were collected between the two surveys, with 2,217 from respondents residing in dense, urban neighborhoods and 1,877 from more suburban locations.
FINDINGS
- Ride-hailing serves as a complementary mode for commuter rail services with a 3 percent net increase in use.
- However, the study found that the substitutive versus complementary relationship between ride-hailing and public transit varies by type of transit service. For example, researchers found ride-hailing pulled riders away from bus (6 percent reduction) and light rail (3 percent reduction) services.
- The study found 49 to 61 percent of ride-hailing trips would not have been made at all, or by walking, biking, and transit.
