In Winston-Salem, North Carolina, a CAD scheduling system and other improvements increased vehicle miles per passenger-trip by 5 percent, reduced operating expenses, and contributed to an expanding client list which grew from 1,000 to 2,000 in 6 months

Winston-Salem,North Carolina,United States

Summary Information

The Transit Authority in Winston-Salem, North Carolina, evaluated the effects of a computer-aided dispatch and scheduling system on the operation of a 17 bus fleet.


During a 6-month period, the client list grew from 1,000 to 2,000 and vehicle miles per passenger-trip grew five percent. At the same time, operating expenses dropped two percent per passenger trip and nine percent per vehicle mile. These productivity improvements occurred at the same time that other service improvements were incorporated. As a result, it is difficult to isolate the effects of the computer aided dispatch (CAD) system. These improvements included the institution of same day reservations, which grew to account for 10 percent of trips.

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Winston-Salem Mobility Management: An Example of APTS Benefits

Author: Stone, J.

Published By: North Carolina State University

Source Date: 1995


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automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD

Benefit ID: 2000-00039