Select and implement security measures for Transportation Management Center (TMC) based on location and internal operations.

Eight states' experiences with security measures for TMCs.

Atlanta,Georgia,United States; Boston,Massachusetts,United States; Detroit,Michigan,United States; Houston,Texas,United States; Long Island,New York,United States; Milwaukee,Wisconsin,United States; Phoenix,Arizona,United States; Toronto,Ontario,Canada

Background (Show)

Lesson Learned

One subject discussed in this study is that certain security implementations should be considered for TMCs based on location and internal operations. Levels of security varied widely – some sites in the study employed free and open access (except for the control room). Other TMC locations had “swipe cards” that restricted access for each room, stairwell, and elevator. There is no correct level of security that should be implemented across TMCs; instead, each specific location should be examined individually to determine what security measures are appropriate.
  • Use the TMC's location and services as important determinants for setting the security level. Although the appropriate level of security varied widely across TMCs, many centers used their location (i.e. neighborhood) and their services provided as important factors for determining their security needs.
  • Hire law enforcement officers to help provide additional security. At many TMCs, the presence of law enforcement officers provided an additional boost to the security level.

As with any technology center, measures must be taken to ensure the appropriate level of security at a TMC. Security needs may vary accordingly across TMCs depending on, for instance, the sensitivity, confidentiality, and value of services provided. In addition, the relative safety of a neighborhood may also provide insight into how much security is needed. For an added layer of security, law enforcement officers could also be utilized. By ensuring a proper level of security, the safety of an agency's TMC will be achieved, providing the agency with one less issue about which to be concerned.

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Metropolitan Transportation Management Center Concepts of Operation: A Cross-Cutting Study

Author: Joint Program Office (JPO)

Published By: FHWA and FTA

Source Date: 10/1/1999

EDL Number: 10923

Other Reference Number: FHWA-JPO-99-020 / FTA-TRI-11-99-10

URL: https://rosap.ntl.bts.gov/view/dot/2997

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Lesson Analyst:

Jane Lappin
Volpe National Transportation Systems Center


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Lesson ID: 2006-00288