In Sweetwater, Wyoming a computer assisted dispatching system that allowed same-day ride requests contributed to an 80 percent increased in ridership (5,000 to 9,000 passengers per month), without requiring an increase in dispatch staff.

September 1996
Sweetwater County,Wyoming,United States

Summary Information

The computer-assisted dispatching system in Sweetwater County, Wyoming, which allowed same-day ride requests to be accepted, contributed to an increase in ridership from 5,000 passengers monthly to 9,000 monthly without increasing the dispatch staff. The expense of operations decreased 50 percent over a 5-year period on a per passenger-mile basis.


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The Benefits of ITS Technologies for Rural Transit

Author: Casey, R.

Published By: Paper presented at the Rural ITS Conference. Washington, District of Columbia

Source Date: September 1996


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Goal Areas


Typical Deployment Locations

Rural Areas


automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD

Benefit ID: 2000-00035